PenSam Forsikring’s customers perform between 1,000 and 1,500 signatures in e-Boks every month in Denmark. Digital signatures are primarily used for the sale of insurance policies to new customers, who will receive a quote and their policies direct from the sales team to their e-Boks. They can then sign to accept the quote.
PenSam Forsikring has also started to use e-Boks Signing to obtain consent in personal injury cases, reducing processing time significantly compared to when the documents had to be sent by post.
We are very satisfied with the e-Boks Signing solution – it works well, and has more than met our expectations.
When GDPR came into force, the company had to communicate via secure channels:
“We used to receive acceptances via email, or sometimes via post. By using digital signatures in e-Boks, we’ve gained a secure form of communication and better structure for the way we work. When the customer signs, the document is automatically returned into the insurance system. The sales personnel used to have to manually confirm in the system,” explains Ringstoft, before adding:
“There is no longer any risk of human error to the same extent, and we have a better flow when the customer's acceptance goes automatically into the system.”
What PenSam Forsikring feel has been most important, is protection of a possible union membership, which contains highly sensitive data and prevents a quote being sent by mail.